Privacy Policy
Last updated: June 25, 2025
At Masdar Online, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard the information you provide when using our platform.
1. Information We Collect
When you use our website or applications, we may collect the following information:
- Full name
- Contact details such as email address and phone number
- Full address (city, district, street)
- Payment information (credit card/bank transfer – we do not store card details)
- Order and transaction history
- Technical data such as IP address, device type, operating system, and browsing history on the site
2. How We Use Your Information
We use your personal data for the following purposes:
- Processing orders and completing payment transactions
- Delivering orders and managing shipping operations
- Improving user experience and customer service
- Sending updates and promotional offers (with user consent)
- Complying with applicable government laws and regulations
3. Data Sharing
We do not sell or share your personal information with third parties, except in the following cases:
- Service partners (e.g., shipping and payment providers) who assist in fulfilling your order
- Government authorities when legally required to do so
4. Data Protection
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access or misuse, including:
- Payment data encryption
- Advanced security systems with ongoing monitoring
- Restricted access to customer data by authorized personnel only
5. User Rights
In accordance with Saudi regulations, you have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Request deletion of your data (unless retention is legally required)
- Withdraw your consent to receive marketing communications at any time
6. Cookies
We use cookies to enhance your experience on our platform. These cookies help us:
- Remember your preferences
- Analyze performance and usage
- Facilitate login processes
You can disable cookies through your browser settings. However, this may affect the functionality of the website.
7. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page along with the effective date.
Last updated: June 25, 2025
8. Contact Us
If you have any questions or complaints regarding privacy, please contact us via:
- Email: info@mbm.com.sa
- Phone: 920009071