Quotation Terms | Masdar Online

1. Quotation Validity

All quotations issued by Masdar Online are valid until the expiration date specified in the printed and sent quotation, unless stated otherwise.
Prices, product availability, and terms mentioned are subject to change after the validity period without prior notice.

2. Quotation Request & Issuance

A quotation does not constitute a confirmed order or a binding contract. An order is only confirmed upon completion of the purchase and payment process.
Registered customers may request quotations through the Masdar Online platform or via our authorized sales representatives.

3. Pricing & Taxes

Quoted prices include Value Added Tax (VAT) in accordance with the regulations of the Zakat, Tax and Customs Authority, unless otherwise stated.
Delivery and installation charges, if applicable, will be listed separately in the quotation.

4. Product Availability

All products listed in the quotation are subject to actual availability at the time of order confirmation.
Masdar Online reserves the right to cancel any item in the quotation due to unavailability or withdraw the quotation entirely.

5. Modifications & Changes

Customers may request modifications to the quotation before final acceptance, which may result in a revised quotation being issued.
Masdar Online reserves the right to amend or withdraw a quotation at any time prior to its acceptance by the customer.

6. Quotation Acceptance

Accepting the quotation does not automatically confirm the order. The customer must complete the purchase on the website and make the payment for the quotation to become an actual order.
Upon successful payment, an order confirmation will be sent to the customer via email and SMS.

7. Payment Terms

Payment must be made using the available payment methods on the platform (e.g., credit account, prepayment, SADAD, etc.).
For B2B credit-approved customers, payment terms as agreed in commercial contracts must be adhered to.

8. Order Fulfillment

Once a quotation is converted into a confirmed order, the customer will be informed of the expected delivery timeframe based on product availability and location.
In the event of unexpected delivery delays (e.g., logistical issues or supplier delays), the customer will be notified accordingly.

9. Special-Order Products

Quotations may include special-order products supplied upon customer request (e.g., direct procurement items).
These items are non-cancellable and non-returnable once the quotation is accepted and converted into an order, unless received with a manufacturing defect. In such cases, the manufacturer is responsible for addressing the issue under warranty terms.
The estimated delivery time for such items will be communicated upon order issuance and depends on supplier availability and local/international shipping schedules.
Masdar Online will notify the customer in case of major delays or changes related to special-order products.

10. Cancellation & Return Policy

A quotation may be canceled at any time before it is accepted and converted into an order.
Once a quotation is converted into a confirmed order, cancellations and returns are subject to Masdar Online’s published and approved return policies.
Eligible return items must meet specified conditions, such as being in original packaging, unused, and within the allowable return period.
If eligible, refunds will be processed according to the method and timeline indicated upon approval of the return request.
Customers have the right to request a refund or replacement for products found to have a manufacturing defect, provided the defect is reported within 7 days of receipt.

11. Dispute Resolution

Any disputes arising from quotations will be resolved amicably in accordance with the applicable E-Commerce Law in the Kingdom of Saudi Arabia.
If an amicable resolution cannot be reached, the matter will be escalated to the competent authority or the Consumer Protection Department in the Kingdom.